Secret Shopper Rebel
-
Walking through the mall Kim, Sarah, and Ashley were ready to shop. It is awesome that we were paired up together to basically shop and have a day on the town, says Kim. Ashley, has been trying to sign up for more than one assignment since they all started this part time job. Kim, Sarah, and Ashley are all free secret shoppers . They rate customer service skills of different businesses and send them a report after the evaluation. However, as best friends they have never had the opportunity to do an assignment together. Most of the time they are separated when working on assignments, because the free secret shoppers have the opportunity to shop online, over the phone or in person.
Excuse me, can you assist me in finding a shoe size, says Ashley sharply to the tall associate working in the shoe store. Of course, she responds while quickly walking over to Ashley. The two discuss shoe sizes and colors while the Kim and Sarah go next door for coffee.
She sure is pushy today, Maybe being in an actual store is making her a little big headed about this whole secret shopping thing, says Sarah. Do not worry about her. She is always like that, says Kim.
After getting coffee and waiting about ten minutes they return to the shoe store to find Ashley standing over the tall sales associate with a shoe in her hand. I asked you for a size eleven not ten and a half. This is not good customer service. You rolled your eyes at me when you walked in the back to get the fourth shoe, she yelled. This is being reported, she continued while whipping out her grading report and a small pink ink pen.
What is the matter with you! asks Kim. This incompetent sales associate cannot seem to provide good customer service. She cannot find the shoe size that was asked her for, and she rolled her eyes at me, yells Ashley.
Miss, I am not trying to be rude at all. I did not roll my eyes at you, and this is the only size we have in this style shoe, says the associate with tears in her eyes.
Ashley, lets go. So sorry for your inconvenience ma’am. My friend is just having personal problems today, says Kim. Do not worry. Free secret shoppers do not act like this on a regular basis. Normally, we are free secret shoppers over the phone and online. This will never happen again miss, she said as they quickly leave the store.
As the girls exit the mall in silence there was a great tension between them. Finally, Ashley yells, Look. you guys do not need to try to save me all of the time. We have had nothing but positive feedback since we started this job and for you guys to undermine my authority is just plain rude!
Unbelievalbe! We try to get you to work with us. Free secret shoppers are not supposed to act the way you just did in there Ashley, says Kim. Although we are shopping them we are not to speak to them in a rude manner. We are supposed to shop and rate their levels of customer service. You are a disgrace to the company, Kim continued. After this ordeal, Ashley stuck to free secret shopping over the phone and the others girls continued to shop weekly at the mall without her.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
View 
Subscribe via 
