Sales Training Sessions

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PhoneSmart always strives to bring our clients the best in sales training and quality assurance. That’s why we’ve developed a new set of services that we feel are ideal to meet sales training needs, without interfering with all the demands a self storage manager deals with on a daily basis.

We’d like to introduce a monthly Mystery Shopping service, in combination with individual Sales Training Sessions with our certified representatives. The idea is that the Mystery Shopping will provide quality assurance as well as the building blocks for sales success; the Sales Training Session will then allow one-on-one coaching and teaching with each of your employees in order to develop their sales techniques.

A Training Session would last about 15 to 20 minutes. We will call each employee as determined by a schedule provided by your self storage managers. For example, each month your employees schedule a 20 timeframe, maybe before a shift starts or when there are two employees on the property, PhoneSmart will then call your employees based on the schedule you provide. The phone call will be recorded and sent to you.

A typical phone call would go something like this: Our rep and your manager discuss any problem areas they may have over the phone, your manager can ask specific questions like, How do I overcome the customer’s concern if they need to ask their spouse? or What if they say they’re just shopping around? Our reps will offer tips and techniques to overcome those situations. Our rep will also role-play with your manager and go through what an ideal self storage inuqiry should sound like. We will help your managers understand how to apply the principles they learn through our coaching and Mystery Shopping.

I hope you find this as exciting as I do because I feel it can make a huge impact on your sales success. Many of our services evolve from a direct need from our client and we thrive on customizing and reinventing ourselves.

Wishing You Sales Success,

Sarah Little, TQA Director

Total Quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm .

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.