Sales Techniques from the PhoneSmart Sales Force
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As I have stated previously, self storage is moving more toward the customer service and retail field. A lot of the self storage industry is looking toward call centers to answer their rollover calls. Our reservation center alone takes thousands of calls for potential and current customers. This makes it even more important to keep a professional attitude when you are answering phones or even if you are at the facility assisting customers.
There are several ways to ensure that you are keeping a professional feel when you are assisting customers. One of the first shots is greeting the customer. If you are on-site, it can be as simple as greeting the customer with a smile when they come to the desk. You can also greet them at the door. If you are answering the phone, you want to make sure you greet them in a professional way. You always want to thank them for calling. Make sure you mention the store name in your greeting and ask them how you can help them. During the call or conversation with the customer, it’s okay to keep it conversational and relate to them. However, you want to make sure that you are speaking in a way that is appropriate for the job. We all have a different way of speaking when we are at work versus when we are at home. You want to make sure that you never mix the two when you’re addressing a customer.
Written by Ronald Smith, PhoneSmart call center reservations specialist.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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