Rule Of Thirds

Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787

Baseball fans are well aware of the Rule of Thirds.  Major league baseball teams are each scheduled 162 games every year.  It is taken for granted that each team will win 54 games, and each team will lose 54 games.  It is what teams do with the other 54 games that determine which ones will make the playoffs!  Tron, our director, has adapted this theory to the training and storage calls we take at the PhoneSmart Contact Center.
 
The first third of our calls are from customers that want to reserve a storage unit right now.  They are often previous tenants, or have been recommended by a friend or business colleague, or have called us before and have made their decision.  As long as the sales rep is friendly and somewhat knowledgeable this caller has every intention of reserving a unit immediately.
 
The second third of our callers have no intention of reserving a storage unit at this time.  Some of these callers do not need a unit for six months, or they are calling for someone else, or they are not even sure if they will need storage.  With these callers it is very important to make an awesome impression on them, so when they (or a loved one) need storage in the future they will come to us.

The last third is the group that needs our sales talent!  They know they need regular self storage or perhaps something more specialized like boat storage, but they have not yet made any decisions.  It is our job as PhoneSmart storage professionals to take this group by the hand and let them know that reserving a storage unit with our assistance is the easiest thing they will do all day!

It is important to keep the Rule of Thirds in mind when assisting storage customers.  Not every caller needs a unit today, but making a great impression is ALWAYS our first priority! Thanks to our great training that is available to help your business also.

Written by Ann Sheehan, PhoneSmart sales rep and business blog writer.

Thanks for reading our secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.

Planning a move to Oakland, CA? Visit our partners at the Oakland, CA moving information center.

We have storage at 807 South Frederick Ave, Gaithersburg, MD 20877

Find your next car storage, boat storage or self storage at your StorageConcierge – Your premier national and local self storage search engine and free quote provider.

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.