Remember Your Secret Shopping Provider?

The Secret Shopping department is crunched, big time, this month! It iss our busiest month this year, with nearly 700 self storage Mystery and Feedback shops to complete. Add to that the Thanksgiving week, we might as well call it a week because everyone has plans that include several days out of work, and we are feeling some pressure.

We’ve actually made a large dent in the mountain of shops we have. I guess it just makes me nervous when things are left until the last minute before they are done. We always seem to have the same few shops that take all month to get and slip in just under the deadline.

One thing I really appreciate is when clients give us a schedule of the self storage managers we are to shop, or at least a guideline of when they’ll be working. It really helps our shoppers work more efficiently and keeps us from chasing our tails. There’s nothing more frustrating than trying to reach one more manager all month, only to find out he or she hasn’t worked there for several weeks.

Whether you use PhoneSmart, another secret shopping provider or any vendor at all, keep them in the loop about the goings-on of your self storage business that may have an effect on the service they provide you.

Written by Sarah Little, TQA Director

Total Quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm .

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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