Recipe For Success–ful Property Management

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Ready for change – Keep up with the self storage trends by reading our blogs daily.
Excellent sales techniques – Sign up for PhoneSmart’s Role Play Helpline.
Customer appreciation – drop them a letter in the mail to express your appreciation.
Improvise when needed – offer a special to seal the deal if you need to.
PhoneSmart – What programs are you singed up for currently?
Expect the unexpected – How would you rent units if there were a power outage, etc?
 
Friendliness goes a long way.  Greet your customers as they walk in the door.
Organize – Do you have all necessary cheat sheets readily available?
Reserve a unit over the phone so the unit is still available when the customer gets there.
 
Smile – Your customers should be able to see and hear your smile.
Utilize all of our blog websites to help with your self storage business. 
Cleanliness – “You can’t judge a book by its cover”… with storage, customers do.
Commonality – Find something in common with your caller and build a good rapport.
Excite your caller – Tell them what you have to offer that the others don’t.
Secret shop the competitors – What are they doing differently?  Stay ahead of the game.
Stay focused – don’t let outside situations interfere with your work ethics or mood.

 
Written by Robin Turner PhoneSmart call center manager and business blog writer.
Thank you for visiting our property management blog, where we explore property management trends in the property management industry.

Your local self storage unit provider in 1310 South Enterprise Olathe, KS. 66061
 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.