Quality Idea For Sales Call
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I am a reservation specialist in the self storage industry. I have learned several important things in my eight months in self storage. If you want to make each and every one of your calls a good one, try controlling the call. We take rollover calls for 1,000s of clients across the country. You have to treat every as in opportunity to make a sale.
There are a few ways to control your call………..
The first thing you can do to control the call is make sure you don’t ask yes or no questions. Asking those types of questions will give the customer an opportunity to say no and cause dead air. You always want to give the customer options or open ended questions. This is important because it lets the customer be apart of the decision-making process. For example, you can ask them if they want a climate-controlled or standard unit. You can ask them if they want a first floor or second floor unit. You also want to stay away from negative statements. Instead of saying, “we don’t have that size available.” You can say something like, “unfortunately, we don’t have that size available, but we do have an alternate size available now.” Make sure that you are always offering customers options. Find at least one of these and use it as a sales technique to increase sales and watch your quality of calls rise.
Written by Ronald Smith Phone Smart call center reservations specialist and writer.
Thank you for visiting the PhoneSmart secret shopping blog, an inside peek at the mystery shopping, secret shopping and some helpful customer service techniques.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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