Quality Crystal Ball

Sometimes we in the storage industry are psychics. The caller tells us that they need a storage space and we tell them we have this space for this price. Wow, that is unbelievable. I wish some peoples’ powers could be distributed amongst the storage world. I wonder how accurate it is. 

We are quick to tell the caller what size self storage they need in order to store their belongings. The caller’s needs have to be determined before we recommend a size. The people who call, most likely, have not stored anything before. So if a storage rep tells the caller that this size will work, they will believe it. How upset would they be if the caller came down to the storage site with a 17ft truck full to the back door with their belongings ready to put it in to a 5×10 storage space, only to see that it won’t fit? What if they come all the way down there and that facility doesn’t have any other spots available?

All storage reps need to remember that the callers are potential storage clients and need to be taken care of. Take a couple of seconds to discover their storage needs and make their storage experience a good one.

Joel Little, one man sales force and business blog writer.

Thanks for visiting our secret shopping blog, an inside peek at the mystery shopping and secret shopping business.

PhoneSmart, your offsite sales force call center located in Columbia, Missouri.

Your local self storage unit provider in 9 N 004 Route 59 Elgin, IL. 60120

100 W North Ave, Lombard, IL 60148 has great storage available now!

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View PhoneSmart-Natalie Thomas's Profile      Subscribe via RSS