Quality Assurance Manual Table of Contents

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A quality assurance manual is an essential document for each and every organization, which are committed to deal with quality in each step of business. Basically, this manual describes the quality system policies and procedures for an organization. These policies and procedures control all activities starting from the procurement of materials from the suppliers to the shipping off the end products to customers. The program might be different form retail organization to self storage organization and more, but the purpose of this manual is to streamline the total quality control activity in a scheduled manner. The intention of this manual is to ensure customer satisfaction by providing quality products or services.

Generally, a quality assurance manual contains following sections.

1. The first section will describe the scope of the program, which will include the sections on policies and application. Normally, the primary policy for all organizations is to provide quality product or service, whereas the application part will assure product conformance with respect to the applicable drawing, catalog item specification or contract requirement.

2. The next section will be on the amendments and revisions on the manual. As the manual has to be revised time to time, details of all changes have to be documented properly. Also, the management will be reviewing the program periodically. If the management group indicate any problems with the program, that should be corrected and implemented immediately. All these observations should be documented under this section.

3. The next part of the quality assurance manual deals with a concise description of the organization and then the department. The details of the top most position in the quality control department will be posted here, along with the list of responsibilities for this designation.

4. After this comes the detail description of the program, which is being conducted to assure quality within the organization. The program description can be supported with the documents on work instructions for applying quality control for a certain part of work. It might also include details on planning and training programs for the staff, if required to ensure quality.

5. The next section in the quality assurance manual will provide information on procurement document control. Actually, these documents include proper technical and quality requirements for the products. The end product should be in conformity to all the parameters of this document.

6. Any work instruction, product specification or drawings should be mentioned in the next section. These will be used to control the technical requirements of the products.

7. The document control section will maintain the latest updates on drawings, specifications, catalogs etc. Any modification to these documents should be identified and documented here.

8. The quality assurance manual should also have a dedicated section on the control process on purchased materials. The details of incoming article, their specifications should be described here. All articles are to be inspected and certified, in order to get accepted. Rejected articles should be documented as nonconforming, to prevent further usage.

9. Normally there should be three stages of inspection process, one is at the stock level, the second is at the production level before packaging and finally at the shipment time. All these processes should be documented in this section.

10. This manual will also contain details on the control of measuring and test equipments and nonconforming articles. Corrective actions should be taken in response to any problem, which should be properly documented and attached to this manual.

11. The quality records should be stored by id numbers or order numbers. The management should direct a minimum period for retention of these records.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.