Property Managmenet And Sales Training
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The title speaks for itself. As a property manager or , what do you expect to see or hear when you visit your properties? Do you have consistency across your stores? Are all of your employees on the same pages and providing great customer service? If you don’t know the answers to these questions, you need to do some self reflection of your own.
As I am walking around my box, I think to myself, what do I expect out of my business? After I determine that, I ask my associates what they think I expect out of them and what they expect out of me. We sometimes are so caught up in our daily routines that we do not do a check up once in a while to see where our business is at in terms of expectations.
I made a mystery shop of a self storage manager the other day and I was pleased when they said their regional storage manager was just in and that they are in frequently checking on the facility. You have to know what is going on inside your stores to get a good grasp on what is going on with that particular business.
As property managers, we have to lay out expectations, follow up to ensure that those expectations are understood, and being met. If we do not do that, how profitable do we expect our business to be? Whether it is weekly, monthly or quarterly, make an effort to get to all of your people and ensure they are being trained and are executing what they’ve learned when giving a . Here’s a question for you. If you are not training and coaching your people and holding them accountable to their performance, who is?
Written by Joel Little, Experienced Sales Manager
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