Property Management Requires Good Communication
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Being the manager of any property is difficult in and of itself, but trying to efficiently run a staff, adds to that difficulty. With managing a property, there are a lot of things that you are held accountable to. You need to make sure that every one that works for you is on the same page as you. You have to ensure that the lines of are open and are being used frequently.
When I am running my department in my store, I am accountable for sales, merchandising, customer service and inventory. I have to ensure that I have people on my staff that will do the job well and care about the job. When something needs to be done, I can do it myself to ensure that it either gets done on time and is accurate, or delegate it to someone else.
Other keys to a team that communicates well are, being detail oriented. I like to have the employee repeat back to me or write down the task, and most important is following up with them. With out following up with your employees, you are not ensuring that what you have communicated to them is being done.
As managers, we are put in charge for a reason and we are probably really good at what we do. One sure way to succeed with our business is to make sure we have an open line of communication with our teams to ensure inventory is counted, alarms on storage units are tested periodically, specials are being offered to our new customers, etc. The better your communication that is between you and your team, the less you physically have to do.
Written by Guest Blogger, Joel Little
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.