Property Management Funnies

I take a lot of phone calls as a sales rep for the PhoneSmart Call Center. Needless to say, every now and then I make a few blunders. Granted it is easier to save face when I make a fool out of myself over the telephone than it is in person, but it is embarrassing none this less. Here are just a few examples of some of my recent blunders.

• A woman’s last name was different on her credit card than the surname she gave me to reserve a self storage unit. She explained to me that it was her maiden name on the credit card. I said Congratulations on getting married! Seems she was in the process of getting divorced.
• I try to build rapport with my self storage customers by asking some generic questions. A young shopper told me he needed to park a car for about a year. Thinking he was going to study abroad or travel, I asked him where he was going. He replied, To Jail.
• A woman was rather irate and was rambling on and on. I asked her if she spoke Spanish, since PhoneSmart has several Spanish speaking reps that could better assist her Even more annoyed with me, she replied in broken English, No. Do you speak Japanese?
• A man was explaining to me that he needed to park another company vehicle with us. I thought he said the name of the business was Sterling’s Plow, so I assumed he worked for a snow plowing company.   I was building rapport with him by talking about the upcoming winter season and all of the work they will have plowing the snow off of parking lots. Seems the company’s name is Schering Plough, a well known pharmaceutical company.

I’m just trying to be friendly! Open mouth, insert foot, oops.

Written by Ann Sheehan, Call Center Representative

Total quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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