PhoneSmart’s Sleepover

This past Saturday evening Mid-Missouri was blanketed with up to an inch of ice; yes, pure ICE.  Snow we can deal with, but ice is impossible.  It not only makes for hazardous road conditions, but power outages and a host of other problems.  Emergency personnel advised that everyone stay at home and off the roadways on Sunday, so our director Tron Jordheim closed the PhoneSmart Call Center. 

Things improved somewhat on Monday.  Schools were cancelled which allowed road crews to make good progress laying salts and chemicals on the streets.   Most of our employees were able to make it to work; maybe a little late, but thankfully all in one piece.  The only problem was that the weather forecasters were calling for another serious round of ice storms for Monday night.  We thought, here we go again.

In steps, Tron with his Outside the Box mentality, came up with the perfect solution.  He simply asked for volunteers to spend Monday night at PhoneSmart.  Since we have a backup generator, even if the power went out and the streets were treacherous we would still be able to answer calls for our self storage clients.  Tron would provide sleeping bags, air mattresses, snacks, etc. for anyone up to the challenge.  He had three people take him up on it.

As luck would have it, the temperature only got down to 33.5 degrees that night.  All precipitation fell as rain, and the roadways did not refreeze.  Our three volunteers were tired the next morning, but still raring to get on the phones and give self storage rates. 

Tron is always willing to get a little creative when it comes to providing the best customer service to our call center clients.  And we all have a funny ditty we will be talking about for some time!

Written by Ann Sheehan, call center representative.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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