PhoneSmart Secret Shopping

PhoneSmart has been in the secret shopping business for about 4 years now and has been in the self storage business for 6 years. During that time, we’ve hear the truly odd calls, the scary calls, the hilarious calls, but mostly we’ve gotten an expert idea of the normal rental inquires and what they range from. A normal call may be anyone from a mother looking to store her college-aged son’s belongings for summer storage to a business man wanting to put some inventory into self storage. These callers also have many different moods; some are happy, some are put off by the inconvenience of having to move their stuff, some are hesitant, some are willing, some are down right rude. No matter the tone or circumstance, PhoneSmart is ready and equipped to rent storage to any of these callers, and we do it all with a smile on our voice.

Our secret shopping clients sometimes ask that our shoppers make calls with certain scripts or rules. We are happy to make adjustments in order to please our clients; however sometimes their requests lessen the reality of our shops. Once you put too many regulations of how a shopper should act, or what they should say, all the calls become the same. PhoneSmart certainly never wants to portray the rude caller, but we do want to fall somewhere in between the willing, happy caller and the hesitant, unsure caller. This way we give the managers we shop a variety of calls and they are more unlikely to detect that we’re shopping them. Having a variety of scenarios and moods also represents the reality of how true shoppers act.

Written by Sarah Little, Total Quality Assurance Executive.

Thanks for reading the PhoneSmart mystery shopping blog; an inside peek into the secret shopping and self storage world.

Your local self storage unit provider in 2816 Eaton Kansas City, KS. 66103

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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