Persuading The Customer

Here’s some phrases you can use over the phone or in your self storage or property management office to help persuade the potential customer.

• You’ll receive all these benefits of our property:
• We think that you will find that
• We think you will agree
• When every dollar counts, it’s good to know that
• Seeing is believing. (Always offer the site visit)
• You can see for yourself that
• Our availability is limited
• Take advantage of our special offer (let them know what it is)
• Think of what you have to look forward to (paint a picture for them about an uncluttered home or life)
• It’s time to make your choice (would the 5X5 or the 5X10 work better for you)

If you know you have a great location, secure site and competitive prices that will show in your presentation of your self storage, craft storage or property management business. Remember to smile and be proud of your property. People entrust you will their most precious belongings and you will need to provide that sense of security to every person walking in your door or calling you on the phone. Self storage customers don’t want to have to worry about leaving their items with you, they want to store it and forget it.

Written by Natalie Thomas, TQAS executive and business blog writer.

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