Patience Is A Virtue

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This is an old cliche or saying; patience is a virtue.  This especially holds true when you are working in the customer service field. A caller may have many questions and would more than likely test your patience.  You have to learn to be patient and show patience.  Of  course, you don’t want to spend hours with one customer alone.  We are available to assist a customer with any questions they may have, thus we are offering them a service.  However, sometimes there are people who want to talk and talk about anything but the reason they needed customer service in the first place.  It is ok to be polite and pleasant and converse with the caller, even if the conversation is briefly on something other than the subject matter.  I know there are times when a caller goes on and on about a personal situation or whatnot and I may feel like cutting them off and getting to the point.  There is a way to politely get into the reason why the caller needed customer service in the first place. One can  swiftly direct the conversation to where it should be without the customer being fully aware, thus not being able to feel hurt in anyway.  Patience is a virtue and our patience will be tried

Written by: Carmen Huff

Thanks for reading our secret shopping blog. We offer sales training and quality assurance to the self storage world.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent storage at 7233 Windsor Mill Rd, Baltimore, MD 21244

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.