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What do you do when you make a silly mistake? Unfortunately, those silly mistakes add up and can cost you, or your business, dearly. One could argue from either side of the spectrum. On one side, we’re all human and make mistakes, on the other side; we are professionals and offer a service promising quality assurance.

Mystery shopping providers and sales training managers can’t afford to have an off day all week. If you do, your clients are likely to notice; they’re right to notice. So what can you do if you seem to find yourself on the wrong end of an error?

Own up to it, make it right, and make restitution. Keep in mind, there are a limited number of second chances. So make your apology sincere and never make that mistake again. It’s important, especially in customer service or mystery shopping, that you consistently deliver quality products. Because once your reputation is tarnished or trust is broken with your client, it can take twice as much effort to rebuild, if you’re lucky.

Written by: Sarah Little, TQA Account Executive

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