Our Voices Are Valuable Tools
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Last night, in the call center, I answered nearly 100 calls in 8 hours assisting callers seeking a storage unit. As I was nearing the 6th hour I began to experience a bit of strain in my voice and a little tenderness. There are several things that people who must talk for hours can do to try to keep the voice strong. Many of those things are ineffective and some do more harm than good.
I had always believed that hot coffee or tea would be soothing to the throat but have found that the acids can actually irritate my throat while I am working. The same thing happens when drinking carbonated beverages. The carbon gas and the additives and acids in most sodas seem to exacerbate the irritation and can bring on a tickle that leads to harsh coughing.
Cough drops or lozenges are high in sugars and usually have a bit of anesthetic which might soothe the tickle but can reduce the clarity of your voice tone making it necessary to speak louder to have a clear tone and this makes the situation even worse.
The simplest solution that I have found is to keep my throat hydrated with pure water. If I feel the need for a warm drink plain water armed in a cup can be soothing and keep your throat and voice hydrated and well. A bit of tart citrus such as lemon is a soothing addition to hot or cold water.
At home such simple things as sleeping a in a room that is not overheated and keeping the air in the house at the proper humidity also help.
Our voices are valuable tools for our work and to make our living. Safeguarding our voice and throat is one of our best sales techniques.
Written by Kay Johnson PhoneSmart call center specialist
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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