Organizational Skills and a Call Center

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Have you ever been to a business and noticed that the place just was not organized and well kept?  What was your impression?  When I go to a place of business, I expect some level of harmony.  It makes the shopping experience more pleasurable.  Even if you have never been there before, can you find what it was you were looking for?  Probably, you don’t get a good impression if it’s messy or chaotic.

I think that there might be something with that feng shui stuff, because I have worked at a business (in the middle of reorganization) that was discombobulated and I came to realize, I just don’t work well around it.  My first task was to organize my office.  The place I would be working the most.  It helped some.  As time went on, I learned how to organize files, resources and computer databases.  What a difference it made. Now I work in a cubicle in our call center, so space efficiency is even more important.

I have used my experience with organizing here.  Because there is so much information I work with at the call center, I like to keep my space easy so when I’m on the phone with a potential self storage customer I have everything at hand and can work efficiently.  I have placed important notes in a 3 ring binder making it easier for me to refer to if needed.  I always have scrap paper and a pen to the side for taking notes from the caller if need be.  After all, callers expect knowledgeable staff to take care of them quickly.  When we know what we are doing, they get a good impression.  Besides, it’s their stuff they will be storing and their information they are intrusting us with.

Written by Mary, PhoneSmart call center reservations specialist.

Thank you for visiting the PhoneSmart property management blog; we offer an insider view of the self storage and call center industry.

Your local self storage unit provider in 7460 Frontage Rd. Merriam, KS. 66203

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.