OnThe Go

I am a mom on the go.  My son has many extra curricular activities that take place in the evening hours.  Because of our busy and hectic schedule, we are eating fast food more times than a home cook meal.

I recently went to a fast food restaurant that will remain nameless; however, I am sure that you may be able to decipher which store I am talking about.  I ordered my chicken dinner that came with two side items.  Once the order was taken and repeated to me for accuracy, I proceeded to the window and paid for the order.   I waited approximately 3 minutes before the cashier came and let me know that one of the side orders would not be available for another 7 minutes.  He gave me the option to substitute for another side item instead of waiting the time for the item to be prepared.  I decided to wait.  After the wait the gentleman came to my car with the completed order.  I looked inside the bag to ensure the accuracy of the order. I noticed that the same size side item that I ordered was in the bag.

Although this was correct (as I did order the smaller size side item) a little compensation would not have harmed the restaurant to show their appreciation for my patience and upgrade the size of the side item.  It is not my fault that the items were not available when I ordered it and 7 minutes of my time was taken. The fact that I was willing to wait to oblige the restaurants fault of not having the item prepared would have been less aggravating if offered a bit of compensation. If I had been mystery shopping their store they’d receive a 0 for speediness.

In the self storage industry I’ve learned how to be accommodating to my customers even if it is to give the customer a $20 coupon or lock (as long as it is mine to offer), especially if the unit or unit type that is requested is not available. These simple sales techniques can lead to sales increase.
 
Written by Angela Perry, PhoneSmart call center trainer and reservations specialist.

Thanks for visiting the PhoneSmart call center blog.  We offer an insider diary of the self storage and secret shopping industry.

Your local self storage unit provider in 1015 N. Halstead St. Chicago, IL. 60622

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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