Online Property Management

Yesterday I placed an order online. No sooner than I had clicked Submit had an email popped up to notify me that the order was placed. I was amazed at the speed and accuracy of the process.

I know, the web site probably has some clever trigger that sends email automatically, but the fact that some one thought of that was genius. Then, later in the day I received an email confirming that my purchases had been processed and shipped.

Now that’s great customer service. The systems they have in place keep the consumer in the loop through the entire order and shipment process. And this company shipped my order just hours after placing it; that’s speed!

When do you think that webpage management and online customer service will be considered a common part of property management? As a property management or self storage business, you should take steps to ensure that online users not only view an attractive web page, but have easy access to contact information and that response is given in a timely manner.

Web leads are a race against the clock. Can you contact them before the next guy who is only a click away? PhoneSmart has taken the initiative to become your self storage lead generator by using our Storage Concierge service. For more information contact Tron at 866-639-1715.

Written by Sarah Little, TQA Director

Total Quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm .

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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