Mystery Shopping

Mystery shopping has been a point of interest to many SSA members passing by the PhoneSmart booth. Most SSA veterans know what a secret shop is. However, until now, PhoneSmart has been most well-known for it’s top notch call center and sales force.

At PhoneSmart, secret shopping has developed into more than just a phone call and piece of paper. We’ve become a Sales Training Management company; taking your staff from point A, Sales Training Seminars, to point B, Mystery Shopping and Role-Play Helpline, to point C, Sustained Sales Success.

Most self storage owners and operators focus on training their facility managers on the daily duties, collections procedures, and more. They often overlook or don’t have time to focus solely on phone skills and selling. That’s where we come in. Much more efficient than hiring a trainer and more time-saving than doing it yourself, PhoneSmart will strategically lead your staff into selling self storage.

Written by Sarah Little, TQA Account Executive

Thanks for reading our secret shopping blog and inside view of mystery shopping and sales training in the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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