Managing The Customer

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One of the fastest growing employment opportunities is property management company service in the United States, and is one of the few industries that are virtually recession proof. Almost every company and government agency has a customer service department, or at least an employee responsible for customer service.

Finding a position as a customer service representative for a property management company is relatively easy. Most companies are looking for someone with a high school education and one to two years experience. Most of these positions are in a call center or behind a counter in a retail setting. Answering phones, directing calls, handling complaints, staffing a front desk, making appointments, checking clients in and out, and sales are the forte of these employees. Sometimes these positions are advertised as something else as employers mistakenly think it is easier to hire someone for a receptionists position rather than as a customer service representative.

There are positions that require a college degree and over five years experience. These positions usually involve technical support or some other activity where advanced skills are necessary to complete the job. This is the fastest growing sector in customer service. As the tools we use everyday become more complex the need for knowledgeable representatives to help consumers is growing. In fact several companies have outsourced their property management company customer service departments to other countries in an effort to fill positions while keeping costs down.

So what are companies looking for in a customer service representative? The majority of employers are looking for someone with an excellent phone voice, clear pronunciation, neat appearance and calm manner. Employers are also seeking people with above average problem solving skills that can learn quickly and can think on their feet. Employers want someone who can remain calm while handling an irate client and is helpful, courteous and knowledgeable. Above all employers are looking for employees that will go that extra step to make sure the employers customer is satisfied and will continue to use their products or services.

So where do you go to find a company looking for a property management company customer service representative? You probably will not have to look farther than your local newspaper. On-line job services are also another good source for employment leads, however, unless you live in a large city the chances of finding employment near you can be slim. Check with large companies in your area, this includes your local government. While most companies are having trouble filling their customer service positions, they often do not advertise their openings.

If you think you do not have customer service experience take another look at your resume. Every phone you answered, every burger served, rooms cleaned, all of these require customer service skills and count towards experience. Re-wording some of your experience may help you land the job you want. For example, answering phones becomes directing telephone traffic, serving burgers becomes facilitating customers dining experience, you get the idea.

The burnout rate for property management company customer service representatives can be high. Appearing constantly cheerful and helpful can be exhausting for some people. However, as a career path it may offer great pay, daytime hours and personal fulfillment.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.