Manage Those Lazy Folks

Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787

Bad customer service starts with lazy people. When people don't have the time to answer your call or give you some information about the service offered you're starting your relationship with bad customer service. In the self storage industry it’s very important for a person to speak to a live person because usually the reason for the call and the questions needing answers and solutions can be fixed quickly and directly at the facility, the property or at the call center.
I think a lot of companies I call seem to think that people feel safer talking to a computer than an actual person. A lot of these places I call usually don’t want to talk to me perhaps because their lunch is coming up or the representative wants to go on break. Here at the call center I feel we're all anxious to get the next call to offer whatever answer or service is needed. If I feel good about this way giving the service and I hope that the people calling in about self storage feel the same way in receiving the service. Yes, there will always be lazy, poorly trained people like the ones I deal with every time I call who are too indifferent to help. Here at PhoneSmart our sales techniques include being interested and excited about getting your self storage call.

Written by Nuria Logan PhoneSmart call center reservations specialist and business blog  writer.

Thank you for visiting our property management blog, a blog that explores the property management industry.

We are PhoneSmart your off site sales for call center in Columbia, Missouri.

Your local self storage unit provider in 7460 Frontage Rd. Merriam, KS. 66203

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.