Let’s Play

Just in case you haven’t heard about our Role Play Helpline, let me tell you a little about it. Last year or so, PhoneSmart rolled out a new training service called the Role Play Helpline. Your managers call our Helpline and we can role play with them. The manager can be the customer or the sales representative and we can go over the sales script, talk about concerns or objections you might need to help a caller overcome. We give positive feedback and helpful hints and sometimes it helps to hear someone else reword a statement to make it flow better. Delivery is everything and even though you have your script memorized, you have to practice and make it sound real, and watch your sales increase.  The Role Play Helpline is available whenever our call center is open, so it’s convenient for you managers to call when they have the time. We would love to send you some information about our Role Play Helpline. Call 1-866-639-1715 or check us out on the web at www.phone-smart.net.

Written by Natalie Thomas, TQA’s executive and business blog writer.
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Your local self storage unit provider in 449 S. Federal Hwy. Pompano Beach, FL. 33062

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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