Learning the Self Storage Business
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Thirty days ago I knew nothing about the storage business. Since then I have gotten through a tough training program and survived. I do not just want to survive; I want to thrive in the self storage industry. When I began taking my first few calls, I was very nervous. I stuttered, paused for long lengths of time, and had little control over my breathing. I guess nervous is not the correct word. My supervisor allowed me to listen to some of the calls I had taken and I was shocked. You could hear my breathing on the other end of the call. What were the customers thinking? I could only laugh a little and buckle down on my studies. I wrote the information down, read it many times, and even made flash cards to help. These learning aides help me to learn the structure of the business, but doing the job has helped me to perfect my sales techniques. The randomness of each call leaves room for me to use many styles to overcome any concern a customer may have. My certification test was yesterday. I used any resource I could to study and it paid off. I had no problem with the test and little help. I am so proud. Now the trick is to learn something new and improve everyday and every call.
Written by: Marie Batchen
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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