Keeping The Information Simple

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How many times have you called customer service and they have spouted off technical words that you didn’t understand? How many times have you called a sales or customer service agent and they gave you a long and drawn out answer. I have gotten this too many times when I call customer service to get a service.

I believe you want to keep you message short and simple. Many times have called an electronics store or department and asked for an item and got all the gadgets that go along with the product I want to buy. In our self storage call center, we try to limit the information that we tell the customers. You want to sell the storage facility but you don’t want to bog the customer down with two much information. I try to sell the facility with two maybe three items. I focus on the security features such as the door alarms and video cameras. All the other fees and pertinent information I try to keep towards the end of the call after I have already wrapped up the sale. Keeping the message simple allows you to keep the attention of the customer. If you give out too much information in self storage, you can run the risk of loosing that attention or confusing the customer all together. This seems to me to be as important as any other sales technique.

Written by Ronald Smith PhoneSmart call center reservations specialist and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.