It’s Just Hide And Seek
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Working at PhoneSmart’s call center I learned how to do secret shopping. Secret shopping is a process in which we call other storage facilities and basically just ask for a storage unit, and let the representative try and sell their facility to us. Afterwards our secret shop managers review the phone call and give the store a rating based on the phone call.
To begin secret shopping you first log into your call center page by putting in your name and password. Then you put in the DNIS number of the office you are calling. Then you click the mouse to enable recording and secret shop mode. After that you dial the number to the store and begin your call. After a representative answers the phone I say something like “I need a storage unit…” or “how much does it cost to store here…” and then let them lead the conversation. I like secret shopping because it’s like a hide and seek game where I always win; it’s fast, fun, and a good way to earn some extra money.
Secret shopping is also beneficial because I learn new that I can apply to myself when presenting my facility to my self storage customers. Secret shopping is something everyone should try!Written by Nicole White, PhoneSmart call center newbie and business blog writer.
Thank you for visiting the secret shopping , an inside peek at the mystery shopping industry and secret shopping tends.
Your local unit provider in 2816 Eaton Kansas City, KS. 66103
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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