Is It Really A Wrong Number?
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When you have to call a customer back and realize that you have written down the wrong number what do you do? Looking them up in the phone book would help. Don’t just let it go. Learn how to use whatever resources you have in order to complete the job by following through as thoroughly as you can. Many times people will tend to give up or move on not thinking of the effects of the loss. Just because the number is wrong, don’t assume that the caller gave you . Don’t let this become part of some new property management trend.I use the to look up my wrong numbers. It’s a great way to track down the correct information for follow up. And if you have an address, even better. You can look up a phone number with an address as well. If you have the number, you can look up the number to get the address so you can mail them some information. If you have a name and number but the number is wrong, you can look up the name and city and state to get the correct number.Your customers will appreciate the extra effort, as well as the self storage facility you are working for. Sometimes callers will give a wrong number on purpose and be surprised to hear from you during your call back and they may go ahead and go with you since you made the effort and was able to contact them to give them additional information. They certainly can’t ask how you got the number as they gave it to you (incorrectly they thought, but they won’t mention it to you).If they receive a brochure in the mail, that’s a bonus. So don’t let your callers walk away without utilizing your resources, especially if they expected a call back. Then they could think that you forgot about them and they’ll rent elsewhere. A real desire to help the facility you are serving have will drive you to do all you can to find them.
By Robin Turner call center manager and business blog writer.
Thanks for joining us today in the PhoneSmart property management blog, an insider view of the property management industry.
Looking for ? Roger and Jean would love to help you with your storage needs. Call 913-722-1991 or stop by for a site visit.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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