Internal Quality Control

I received an evaluation today for a call I took in September.  I also had the opportunity to listen to the call on a CD that was created for us to hear the actual call.  I do not remember the call or the caller.  I did a pretty good job on most of the call and not so good on other aspects.  Sometimes when taking call after call, day after day, you might start to gloss over some key points with each and every caller.  These evaluations and “in-house shops” give us a reality check and always help me to sharpen up and tighten up my presentation.

I like to keep the detailed evaluation form on that call where I can see it.  This helps me get centered and focused on the task.

Our Secret Shopping department can do the same for you.  You could have detailed evaluations of live calls and the CD’s of the calls to use as training tools in your storage business.

Give our mystery shoppers a chance to talk with your employees in realistic scenarios and create a detailed evaluation of the call based upon the standard held up for us.  It could lead to a sales increase and greater profits for your storage facility.

Written by Kay Johnson, PhoneSmart call center blog editor.

Thank you for visiting the PhoneSmart call center Total Quality Assurance business blog.  We offer an insider diary of the secret shopping industry.

Your local self storage unit provider in 251 Collins Industrial Blvd. Athens, GA. 30601

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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