I Just Want a Storage Unit
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Yesterday while taking calls in the call center for self storage I took a call from a gentleman who was desperate to get a storage unit. Our representatives in the call center take many calls and very seldom find that 2 calls are alike. Our objective is to meet the need of the caller. The need could be helping the caller reserve a unit or giving out useful information about a storage facility.
I received a call in the morning from a gentleman who wanted to . We agreed on location, price, size and amenities offered at the storage site. I asked for a $10.00 prepayment to reserve the unit so that I could give him a confirmation number. He stated I don’t have a credit card. So I asked him do you have a debit card on your checking account that you can use. He stated I don’t have $10.00 on anything! I just lost 27 properties and $150,000.00 cash and spent two days in jail. “I just want a ”.
My heart went out to him and I immediately stated I was so sorry to hear that. I asked him to come in ASAP and I was certain that we would be able to find a unit to meet his need.
Written by: Liz Langsteiner, Key Account Representative.
Thanks for reading PhoneSmart’s . We provide Quality Assurance and Mystery Shopping.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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