I Don’t Need Help

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Customer service expectations are widely varied on the customer.
Here are some different types of customers that I have noticed. 

•  I want to shop without your help
•  I want to shop without your help but please be close by for questions
•  I need help navigating the store (aka, I don’t have time to look around)
•  I need help as soon as I walk in and I will need help all the way to check out
•  I am the bargain hunter and will spend most of my time comparing like products
•  I will act as if I don’t need help but someone better help me when I think I need it
•  I will want to know all the specials in case I want to splurge
•  I don’t know what I am looking for, I am just here killing some time

The best advice I can give to please all of these customers is to greet everyone, then feel out what there needs are. Some will let you know upfront, some will take time to figure out. Once you have figured out their needs, direct them to the appropriate area and make sure to let them know you are there to help. Some people don’t know to ask for help, they will just assume that someone will be by to help them.

Great customer service begins with training. To be a great sales person, you must be able to provide excellent customer service. This is especially true in the property management and self storage industry. If you want to be able to sell climate controlled storage, you must be able to recognize the need for it and then be able to present it to your customers.

Written by Natalie Thomas, TQAS executive and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.