How To Learn From Constructive Criticism

Ah, yes taking criticism. I know we all love and look forward hearing how we did something wrong or how someone is willing to give us advice on the situation. When it comes time to hear feedback, we start putting up walls that shield us from the comments. Most of the time, we are not receptive to the information even though it could greatly benefit us. Sometimes you need to check your pride at the door.

I like the idea of Feedback Secret Shopping because you get immediate recognition on what you did well, and some coaching points that can help you going into the next call. In the past, we just shopped different storage managers, evaluated their call, and then sent the call to the district manager for them to do as they please. Think how many calls in between being shopped and receiving the results that self storage manager took. They still could be using ineffective sales presentations and not even know it yet. With a Feedback Secret Shop, a manager knows instantly what they can do to improve. However, with any form of secret shop, the manager has to accept constructive criticism and learn how to perform self evaluation.

I am so happy that we have managers out there who receive a perfect score every single time.  I want to applaud you for you efforts, but what about those who do not. Even the ‘perfect’ managers can still learn and tweak their presentations. They should still open up their ears and be humble enough to say that they do not know it all. Whether you have been in the industry for over ten years or ten minutes, everyone can improve on their skills. It is up to you to want to.

Instant feedback seems to be sky rocketing with more and more companies signing up. Self storage owners know that the quicker they change some behaviors the quicker they can see profits. It’s good for these companies to sign up and use the instant feedback method of secret shopping, but they need to get their people on board to check their pride at the door and be more receptive to criticism. They have to remember, not all criticism is bad, and it is just how you receive it.

Joel Little, experienced manager.

Thanks for reading our secret shopping blog, we offer call center, sales training and secret shopping to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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