How To Find A Secret Shopping Program

Secret Shopping is a useful sales training and monitoring tool to the self storage industry. Because storage owners or regional managers can’t be in the office every day, all day, secret shopping is a great way to get a good perspective of the customer’s experience on any given day.

When choosing a secret shopping company, you should jot down a list of your goals. Then, you should look for the right company that will fit well with your goals and customize a secret shopping program for your business.

Many times, a secret shopping program can be most effective when coupled with another sales training program that will give employees more one-on-one training and target their specific areas for improvement.

I’d compare good secret shopping and sales training programs to eating healthy and exercising. They are each good on their own, but together, they make the body run as it should. Without either, atrophy sets in and unhealthy habits begin.

Written by Sarah Little, TQAS Director

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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