How Often Do You Listen To Yourself?

Do you use the word “sorry” or “I’m sorry,” too much, not enough or just enough. You might not even realize that you use or that you abuse it. We recently hired a new waitress for my parent’s restaurant and I worked with her last night. She definitely falls into the abuser category, with her apologizes flying around loosely. I suppose she felt like she didn’t know what else to say, so instead of saying nothing at all, she chose to say she was sorry. There were no problems that I could see that would really warrant an apology but that is how she communicated. We have all had that occasional “bumping” into someone or vice versa. And, we have all had someone bump into us and keep on going without a word. These people might take note that it won’t hurt you to say you’re sorry. Sometimes after saying you are sorry, a small smile might escape your lips. Even better, now we are getting somewhere.

One of the benefits of our self storage call center is that we record our calls. Incoming and outgoing calls can be recorded to listen to at a later time. Part of our training involves sales reps listening to their self storage calls and other reps calls to gain insight on different situations. When was the last time you listened to one of your sales calls? You might be surprised to find patterns in your speech and delivery. I urge you to listen to yourself and try and make the necessary adjustments. It can only make you better at what you do.

By Natalie Thomas, business blog writer and mystery shopping professional.

Thanks for reading PhoneSmart’s secret shopping blog, where we explore mystery shopping trends and the secret shopping business.

Your local self storage unit provider in 819 N. Eola Rd. Aurora, IL. 60504

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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