How Do You Handle Your Secret Shops?

What do you do with your secret shopping evaluations when you receive them? Do you review them and then take time to go over them with each employee? Do you hand them out and let your employees know that they can ask questions? Do you put them in their mailboxes and hope they find them?

We here at PhoneSmart hope that someone can go over the secret shopping evaluation form and call with each employee. Now I know that sounds like a big task but your employees will really benefit from the interaction and wisdom you can share with them about sales and customer service. Some of the self storage companies we work with have a certain score to reach as a goal and if that score is not reached the employee must then go over the evaluation with a manager or regional manager. If you are a self storage owner that has a lot of self storage employees or are really crunched on time, you might want to consider our newest form of secret shopping, the Feedback Shop. The feedback shop consists of a regular mystery shop and then at the end of the call the shopper revels himself or herself to the manager and then goes over the call right then. This is a great alternative to the regular mystery shop and it provides instant feedback and tips on selling self storage and customer service ideas. We are here to help your self storage and property management company succeed. Call us at 866-639-1715 for information on our services.

Written by Natalie Thomas, TQAS executive.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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