Help Me With Training

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Today I received a call from a client. Behind his fun attitude and chitchat was a desperate cry for help. He had a sneaking suspicion that his store managers may be squelching his business. Solution: we made some introductory secret shops for him so that he could benchmark their sales skills and decide where to move from there.

He called me back not even an hour after I emailed him the mp3 of the call along with the written evaluation. The manager performed much lower than his expectations, to put it nicely. He wanted to know how we can train his staff. As soon as the words Training Packet came out of my mouth, he said, send that to me right now!

Without our secret shop today, he’d have no way of knowing how his managers treat customers and what kind of sales presentation they offer. Low conversion rates are a red flag that your managers may not have the necessary tools to perform their best. PhoneSmart can help you take a giant leap in the right direction with customized sales training and mystery shopping so that your managers will be able to sell everything from craft storage to wine storage to storage for hiding Christmas gifts.

Written by Sarah Little, TQA Account Executive.

Thanks for reading our secret shopping blog. We offer sales training and quality assurance to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.