Having A Backup Plan
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It’s Thursday morning, five days before Christmas, and Poof! the PhoneSmart lights all go out! The weather is foggy outside, but it’s not . What is going on?
Some people hunted for flashlights, some called emergency numbers, and others went outside. Standing outside we saw that the lights were out in the entire neighborhood, and then we saw the fire engines rolling by.
Soon thereafter we heard a whirring noise. Our emergency generator had kicked in. Our lights were out, but the computers and telephones were still working.
So it was time for the phone reps to go back to work. We could see our computer screens just fine, but it was difficult to see necessary numbers on our telephones. We improvised by having a designated flashlight-holder; anytime a phone rang, she came by and shined the light on our phone. We contacted our director Tron and asked him to stop and purchase more flashlights.
The computer guys scrambled around to find box fans. I was amazed at how quickly the server room got hot! The computer things were all cranking away, but the air conditioner went out. Luckily, December in Mid-Missouri is pretty chilly, so they were able to open a window and use fans to blow the cool air around.
In the kitchen and the bathroom we lit jar candles to help see in the complete darkness. The pleasant scents helped with the ambience.
And wouldn’t you know it? As soon as Tron walked in the door with more flashlights, the lights came back on. It seems someone hit a telephone pole. The power company was able to get things restored in about an hour, but PhoneSmart was not deterred. We were able give free storage quotes and rent for our clients within minutes!!
Written by Ann Sheehan
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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