Greetings Self Storage Caller

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The most important part of every self storage, property management or manager calls for a PhoneSmart call center rep is the greeting.  The potential self storage customer can immediately tell if our self storage phone rep is distracted, or in a bad mood, or has a smile on their face, etc.  This initial greeting sets the mood and the tone for the entire call.  These first few seconds alone can determine if we will get a self storage reservation.

Oftentimes someone needing self storage is not in a good point in his or her life. Not many people wake up in the morning happy to spend money on a self storage rental. Because not many people have the extra money, transportation or drive to get a self storage unit rented. They might be going through a divorce, the loss of a job, a sudden move, or a death in the family.  The self storage caller is upset and terrified, and it is easy for them to think the entire world is against them. We get a large amount of self storage calls from people who are calling for someone else that needs self storage. These people are trying to get self storage information from the call center so they can help the friend or relative in their life manage a self storage unit.  

If a PhoneSmart sales agent answers the phone nonchalantly the caller will notice immediately.  They will simply assume we are just another person in the world that does not care about them or their self storage problems.

If one of our PhoneSmart phone reps answers the phone upset (because we did not leave our personal problems at the door) then our potential self storage renter will think we are uncaring.

But we here at PhoneSmart answer the phone at our call center with a smile on our face and a lilt in our voice (because we are focusing on the job at hand) then the customer knows that someone really does care about them; that life is going to get better. Which makes our job great that we can help someone in his or her time of self storage need and hopefully make his or her day go a little smoother? When you make someone else feel better, then the feeling will be returned. It warms the heart to know that you have helped another person in need. 

Today’s tip is: no matter what kind of mood you are in or what kind of day you are having, ALWAYS answer the phone in a cheerful and professional manner.  Even though you may be having a bad day, chances are pretty good your caller is having an even worse day than you are. Take a breath, push the button, smile and then answer the phone. Your self storage callers will appreciate your professionalism and you will brighten someone’s day with your friendly and helpful demeanor. When you are done helping them, they will feel relieved that they can cross find self storage off of their to do list.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.