Greeting The Caller

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How may I help you with Self storage today?
This phrase is the most commonly used phrase here at PhoneSmart.  In using the Role Play Helpline I have learned many other greetings we could use when answering the phones for self storage.  One I have heard is, “Thank you for calling XYZ Company where we are clean and friendly.” Another one I have heard is, “XYZ and XYZ Company this is NAME how can I help you with storage today?” While both of these are great openings, sometimes it helps to shorten it up a little. 
With today’s rushed society and “I want information now” attitudes we get rushed off the phone sometimes with a high strung person who just wants the price of the self storage unit.  When this happens we try to get the customer to mirror our mood if we can take them there. We let them know that it sometimes takes a minute to pull the prices up and while we are doing that we can give them some of the amenities of the self storage facility and build value in our facility.  If you can take that person there that is half the battle.  The next battle is getting them to reserve a unit!

Written by Wendy Lane PhoneSmart call center reservations specialist and business blog writer.

Thank you for visiting our property management business blog.  Where we offer an insider view of the self storage industry and the property management business.

We are PhoneSmart your off site sales force call center in Columbia, Missouri.

Your local self storage unit provider in 115 Park Ave. Basalt, CO.81621 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.