Go Forward With Your Training

Sometimes you just have to go back a little to be able to proceed forward. I run the Prize Patrol, an incentive based program for our StorageMart stores and today, I had to step back to make the program move more successfully. Somewhere between having the stores call in to our Role Play Helpline and the self storage stores getting their proper credit we were having a problem. Because we already send the stores hot leads, reservations and such, we will now send the stores a copy of the Role Play. This will insure the rep that took the call about self storage training completed the form and it will be sent to the store so they have actual confirmation of the credit. It seems like a simple idea but somewhere we were losing credit for the report that is pulled. I really would love to believe that each rep is filling out the report and that each store really is calling in but the numbers say something else.

So, if you have systems in place that don’t deliver, take a step back.

Written by Natalie Thomas, TQAS executive and Prize Patrol boss.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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