Get Rid Of Those Answering Machines

I have conducted many mystery shops during this month and I was pretty disturbed by the number of answering machines that I received.  These clients were not clients of the call center but should consider using the call center instead of an answering machine.

I called a place three times in one day at different times of the day and then I called them back to back on different days of the week, still I received an answering machine.  As I continued with the secret shopping process, I began to think as a real caller and I thought that I would not leave a message.  If I am searching for a product and comparing prices, I am not likely to leave a voice message on an answering machine. I am searching for immediate answers and help as soon as I dial the number or go into the. 

I feel that the self storage facilities using an answering machine are taking a big risk. The caller will go to a competitor that is available to answer the.  If I had been a real caller, I would not wait for a manager to get back to me after leaving a message; I would just go to another place. Many times people want a fast and immediate response, so leaving a message and waiting for the manager will prolong the time requested. Unfortunately, those using an answering machine will lose a potential rental because the caller will have already had their needs met by the competition. 

I wanted to share this because I conducted mystery shops and was puzzled by the lack of managers answering the phone versus the number of answering machines that I received at different times and days that I made secret shops.

Written by Angela Perry, secret shopping caller and business blog writer.

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