Funny Stories About Storage

As a phone rep at the PhoneSmart Call Center it always amazes me how many times a day my customer does not listen to a word I say.  Sometimes it can be frustrating, and other times it is just downright funny.  But every now and then I get a caller that is fully attentive to what I am saying; it is just we both are talking about something entirely different!  Here are just a few examples of conversations I have had this past week.

A customer called and was desperately in need of storage.  The first thing I did was verify that our location on Hwy 54 was going to be convenient for them.  After she concurred, I continued with the rest of my spiel.  The Problem?  Eventually we both discovered that she needed a unit at our facility that was forty miles away from the location that I was telling her about.  It seems both are located on Hwy 54, just in different cities that have Florida self storage.

A customer called and said he needed something fifteen feet long.  I confirmed that we had a convenient location, explained our great amenities, verified he needed it next day, and gave him the price.  I got agreements on all of my five agreements, as I have always been trained.  The Problem?  He needed a rental truck, and I was discussing a storage unit.

A woman called and asked if we sprayed for bugs.  I explained that we have a regular, diligent pest control routine to stop any problems before they even have a chance to start.  The Problem?  It seems she has severe allergies, and is allergic to all fumigants.  She was looking for a property that never uses any pesticides.

Written by Ann Sheehan, PhoneSmart Call Center Representative.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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