Feedback Shopping: A New Era of Secret Shopping

PhoneSmart’s Total Quality Assurance team has demolished the confined box that use to define a secret shop and is revolutionizing the way the self storage industry will view Mystery Shopping programs in the future. Our new Feedback Shopping program provides instantaneous training, allowing property managers one-on-one training with our Certified Feedback Shoppers.

During a Feedback Shop, a secret shopper will call your facility manager and pose as a potential renter. The store manager and secret shopper will converse as if the manager were talking to an every-day customer. Once the call has ended, the secret shopper will reveal himself to the manager and begin an instant coaching and training session. This genre of Mystery Shopping is the most intensive and effective sales training tool the self storage industry has seen.

PhoneSmart’s Certified Feedback Shoppers are made up of an elite team of trainers, sales associates and call center reps who have answered thousands of self storage phone calls. Certified Shoppers must pass screening and training before being certified to make Feedback Shops.

Because of PhoneSmart’s strong sales force, we are able to bring you this awesome new service to transform your sales training into an effective and ongoing program that will pay for itself the very next time your phone rings.

You can contact us at 866-639-1715

Written by Sarah Little, TQA Account Executive

Thanks for reading our secret shopping blog. We offer call center, sales training and secret shopping to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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