Eyes On Secret Shopping

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Let me tell you, if there are two things I dislike doing in life its going to the dentist and the eye doctor. No, I would never tell you that I had a great experience at the dentist office. The great experience was at the eye doctor. 

My wife and I walked in and were greeted warmly by the staff and we were checked in to be seen. My wife was then taken to back to get her eyes checked out while I watched the kids. Some ladies came from behind the counter and started playing with my kids which was nice. Then, they took me back to get my eyes checked. My first reaction was I have to wait for my wife to come back out to watch the kids. They told me no and they would watch the kids while I was checked out. I was kind of leery about that idea, but I said sure. 
 
As I was getting my eyes checked, the conversation with the eye doctor was amusing and entertaining. I felt at ease for the first time in the eye doctor’s office and was receptive to find the right glasses for me. 

When I came out to pick out my glasses, one of the ladies picked up my two year old and went around trying glasses on him. She did a good job keeping him entertained as I tried on glasses. At the same time, she still helped people as they walked in. 
 
The overall experience was awesome. They catered to me, my wife and my kids. Usually when we all go out as a family, one of the four of us doesn’t have a good time.  I absolutely dread going into professional environments with my kids sometimes because I don’t know how they will act. Those people at the eye doctor’s office, made me feel that it was going to be ok.

When customers walk into your storage facility, it is your job to do what you can to make them feel completely at ease. Think of every customer as a potential secret shopper. If a couple walks in, make sure that you speak to both of them and not to alienate one of them. If they have kids, make sure you acknowledge their kids as well. You only have one time to make a good first impression. If you do a good job making the customer feel like they belong, the will store their belongings at your facility. And who knows, if it is a secret shopper you will have a great evaluation on your secret shopping visit.

Written by Joel Little, super dad and business blog writer.

Thanks for reading our secret shopping blog, an inside peek into the mystery shopping and secret shopping industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.