Extra Fees In Property Management

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There are always extra fees and charges associated with anything you buy. Self storage is no different. I always try to tell people about the extra fees that are associated with renting a storage unit. I try to tell them about the administration fees, any deposits, locks or anything else they’ll need to purchase at the store. I believe that we provide customer service to people in self storage and that’s my way if ensuring that they receive the best quality service possible. It’s also a good sales technique for the store and the property. I have gotten several calls from new customers and was told that no one mentions the additional fees. They were happy that I told them all of the fees that were going to have to pay. A few days later, they called back and rented a storage unit. This resulted in a potential sales increase for that self storage facility. I have also gotten calls where the customer was upset because they weren’t told of the extra fees that they had to pay. I believe telling the fees lets the customer be a part of the decision process. I have found that the majority of the renters to don’t mind the fees if they have time to plan for them.

Written by Ronald Smith PhoneSmart call center reservations specialist and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.