Dust It Off

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Have you ever seen one of those TV shows where a host comes into your house and finds valuable things that you wouldn’t have thought to be so valuable? Or people who have odd objects and take them to an appraiser who surprises them with a huge dollar figure? The thing in common with both of these shows is that the person had the item right under their nose all the while and didn’t even know it.

Business can sometimes be like that. When a new project comes up or you experience growth the answer isn’t always to go buy a new tool, it could be to start using an old one or to expand the resources you already have.

Secret shopping has experienced a large growth this year and we find ourselves looking for new shoppers each month. We like to keep a fresh batch of voices so that we don’t become noticeable.

I’ve recently suggested that we tap into our self storage call center to get some new shoppers. With about 25 employees we’d be able to have a wide variety of dialects and personalities. Rather than hiring new employees to do a little bit of work each month, we can offer the opportunity to change the pace a bit while making a few extra bucks to our existing employees.

When you find yourself with new tasks or jobs ask the employees you already have if they’d like to do it. Who knows, you may find more value in what you already have once you give them a chance to shine.

Written by: Sarah Little, Total Quality Assurance Executive

Thanks for reading the secret shopping blog, PhoneSmart’s inside peek into the self storage and secret shopping realm.

Your local self storage unit provider in 9702 W. 67th St. Merriam, KS. 66203

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.