Drop Everything For That Customer

How do you act when a customer comes into your office looking for self storage? Do you drop everything and extend an offer to help?

Recently one of our employees went on a training session and decided to as a part of the program to go to each one of the stores and shop them in person before the actual training session. Even though the owners were fairly confident that their managers on site were doing a good job the in person shops showed something else. Overall, the self storage managers proved not to be representing their companies in the manner that proves vital to giving great customer service. One employee sat behind the desk on the computer, and gave the price, then letting the shopper leave the office without further ado.

What are your managers doing or not doing on a daily basis that could be hurting your self storage and property management business? Does your property management company have systems in place to monitor your employees? What does your self storage business do when your occupancy is down and you don’t know why?

Contact PhoneSmart for your training, secret shopping, and role playing needs. We have solutions to your problems that involve sales and customer service. Call us at 866-639-1715 for information today.

Written by Natalie Thomas, TQAS executive.

Total quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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