Don’t Overlook Sales Training

Self storage operators train their employees on how to fill out a lease, how to run the collections report and make the calls, the correct procedures for auctioning a past due tenant’s things, and the list goes on. But how often do you consider that self storage is a sales industry? Have you given you staff sales training?

Giving your employees the necessary tools to do their job is important. I recently heard a secret shopping call in which the manager told our shopper he doesn’t like talking on the phone, even with his family; that it just wasn’t comfortable for him.

Don’t make the mistake of overlooking sales training. After all, if your managers don’t know how to build value, use a good price stall, get agreement and close the sale then they won’t even get to filling out the lease, assigning a gate code and so on.

Thanks for reading our secret shopping blog and inside view of the self storage secret shopping industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent storage from 363 Huguenot St, New Rochelle, NY 10801

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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