Don’t Leave The Customer Hanging

Today’s daily tip: ask the self storage caller at the end of the call if they have any questions before the call is over. Why? Well if you have done a good job letting the caller know about features, benefits, additional fees and asked qualifying questions then the caller should not have any doubt about renting there. But, sometimes sales people have a tendency to go on and on and not be listening to the caller and when you ask then at the end of the call if they have any questions it gives them a chance to clarify anything that was talked about on the phone. Another reason you should ask the caller if they have any questions before ending the call is it gives you the manager one last chance at great self storage customer service. You want the caller to come off the phone with a good feeling, and if you leave them with a good impression at the beginning, middle and end of the call, they will carry that feeling with them. In some cities there are many self storage companies to choose from, what sets your self storage property apart from the rest? It might just be the way you handle yourself on the phone.

Written by Natalie Thomas, TQAS executive.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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